Watertown Human, Social & Leisure Services
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P&R Policies & Procedures


MISSION STATEMENT Our mission is to enrich the lives of the residents of Watertown by providing quality programs, activities, welcoming facilities, and parks. We are dedicated to excellence, professionalism, and integrity in the delivery of community services for an enhanced quality of life for those living, working, and visiting our community.

 
PLEASE NOTE: ALL LOCATIONS for classes listed in this brochure are subject to change on short notice. We will contact you with any changes from what is listed in the brochure. Thank you for your patience!
 
ONLINE REGISTRATIONS Simply go to www.watertownctrec.com and create your household. You’ll then be able to register and pay for any and all recreation programs and special events from the convenience of your own home! We accept VISA, Master Card, American Express, Discover and Diner’s Club (credit and debit cards).
 
REGISTERING IN PERSON: Is open Monday through Friday from 8:30 AM – 4:30 PM excluding holidays at the Watertown Parks & Recreation Department, 61 Echo Lake Road, Watertown, CT 06795. All registrations are based on a first come, first served basis.
 
REGISTER BY MAIL: Print the Registration Form & Mail to – Watertown Parks & Recreation Department 61 Echo Lake Road Watertown, CT 06795
 
REGISTRANTS ARE NOTIFIED: When a course is cancelled. If a desired class is full you will be put on a waiting list. Additional classes may be opened if facility and instructor are available. The Parks & Recreation Department reserves the right to set a minimum and maximum for each program and to cancel any program due to low enrollment.
 
REGISTER EARLY Nothing cancels a good class quicker than everyone waiting until the last minute to register. If there are not enough registrations by a certain date, the course may be cancelled. Coming in on the day the course begins won’t resurrect it, so PLEASE REGISTER EARLY!!
 
PAYMENT POLICY: Payment, along with proof of age, is due with registration for all programs. We will accept cash, credit card (Master Card, Discover, Diner’s Club, American Express, Visa, & debit cards), money order or check made out to “Watertown Parks & Recreation”. No pre/postdated checks. A $20.00 fee will be charged for any returned checks. Instructors will not accept registration at the class site. Fees must be paid at the office prior to participation unless otherwise specified.
 
REFUND POLICY: Refunds are granted automatically if a program is canceled. Refunds must be requested prior to the week before the program begins. Once a program/activity has started, no refunds will be granted unless unexpected medical complications (injury/illness) prohibit active participation in the program. A refund request form must be completed and submitted to the Parks & Recreation Department as soon as possible as refunds are not able to be issued for classes missed before the form is received. If a refund is granted for a medical reason, the amount will be pro-rated to reflect the number of classes remaining.
 
A $10.00 processing fee will be charged for all refunds; unless the Watertown Parks & Recreation is forced to cancel a program. Patrons must fill out a refund request form when they need to cancel out of a program. Patrons who submit a refund request form after a program's registration has ended may be subject to a $25 processing fee.

PROGRAM CANCELLATIONS: The Parks & Recreation Department reserves the right to cancel, postpone or combine classes or change instructors. If insufficient enrollment causes a class to be canceled, full tuition is refunded. The playgrounds, sports camps, and waterfront areas may close at any time in case of inclement weather. In the event of inclement weather, program cancellations will be made on the INFO-Line at (860) 945-5272 by 7:30 am. Fees will not be pro-rated in the event of rain. We make our best effort to provide the class and instructor advertised in the brochure. In the event an instructor can no longer teach a class we will provide another instructor, if one is available, to finish the session. A credit may be issued for the number of remaining classes. Materials and supplies purchased by you are excluded from refunds and credits.
 
PROGRAM SCHEDULING: The Park & Recreation Staff has made every effort to prepare this brochure as accurately as possible, however due to publication deadlines program listings/information may require that adjustments be made to programs, fees, schedules, etc. We apologize in advance should you find an error or for any inconvenience that this may cause. Please sign up on our website to receive cancellations or adjustments to the schedule.
 
PHOTOGRAPHS: Participants may be photographed for the purpose of promotion or advertising in the future brochures, in newspapers or in other Watertown Parks & Recreation Department media.
 
SECURITY PRECAUTIONS: When the playgrounds are in session all persons attending must be registered in the program. We are responsible for the children registered and the facilities being used. Persons not registered entering the facility or playground area will be asked to leave. Please understand the taxpayers own these facilities, and we are responsible. Also, we are protecting and caring for someone’s most precious commodity, their children. Please respect these rules and understand why we cannot have "outsiders" entering our playgrounds and facilities. Please check with your child’s camp director regarding the pick-up of your child by someone other than yourself. There are procedures in place at every camp and they will be enforced.

ZERO TOLERANCE POLICY:
Any children, participates and/or by-standers that create a distraction to Watertown Parks and Recreation’s program, prevent other participants from learning, or initially cause harm to others will be removed from our program. Refunds may or may not be given. Additionally, we follow Watertown Public Schools Policy for Bullying Prevention Policy 5015 found on www.watertownps.org.
 
CONFIDENTIAL FINANCIAL SCHOLARSHIPS: are available to qualified applicants (for Watertown/ Oakville residents only). Please contact the Social Services Department at (860) 945-5252 for more information.
 
GIFT CERTIFICATES AVAILABLE!! Looking for a last-minute gift idea for a family member? Friends? Gift certificates are available at The Watertown Parks & Recreation Department. It’s a perfect way to give someone the opportunity to become involved in one of our many program offerings. Gift certificates can be purchased at the Parks & Recreation Department during the business hours of 8:30 am - 4:30 pm or on our website at www.watertownctrec.com.



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